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Doc Curative Supervisor
Summary
Title:Doc Curative Supervisor
ID:1715
Department:Loan Administration
Location:Greenville, SC
Description

Summary:

The Doc Curative (DC) Supervisor is responsible for assisting the Doc Curative Department Manager with the overseeing the day to day operations of the departmental sub-teams – AOMs, ROLs, MERs, ROL/PIF Ltrs, etc.

Responsibilities:

 

  • Provide guidance and leadership for the Doc Curative Department.

  • Track, monitor, and measure employee performance.

  • Assist Doc Curative Manager with staffing, hiring, and coaching to ensure efficient, accurate processing.

  • Assist Doc Curative Manager with regular vendor performance reviews to ensure compliance with any/all service level agreements (SLAs).

  • Assist Doc Curative Manager with accurate and timely delivery of monthly reporting from the Doc Curative department as a whole or any of the DC sub-teams.

  • Assist Doc Curative Manager with regular updates to the Doc Curative Sharepoint site, along with corresponding Job Aids and Workflows, etc.

  • Assist Doc Curative Manager with regular updates to all published policies and procedures to ensure that they remain current and receive, at a minimum, annual updates.

  • All other duties as assigned.

Qualifications/Skills:

 

  • Comprehensive understanding of the Doc Curative Department, its various sub-teams and the regulatory environment in which it operates.

  • General management skills

  • Ability to handle confidential material in a professional, ethical manner.

  • Superior interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc.

  • Superior professional communication skills – written & verbal

  • Superior time management skills & ability to respond to vendor/inter-departmental requests in a timely fashion.

  • Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards.

  • Proficient knowledge of MS Office: Word, Excel & Outlook

  • Research & analytical skills to comprehend applicable state laws.

Educational Requirements:

Bachelor’s Degree preferred or relevant business experience in mortgage administration and document management.

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