Job Openings >> 2nd Lien/Loss Mitigation Representative
2nd Lien/Loss Mitigation Representative
Title:2nd Lien/Loss Mitigation Representative
Department:Loss Mitigation
Location:Houston, TX

A 2nd Lien/Loss Mitigation Representative is a seasoned collector who is responsible for initial collections on new portfolios, establishing contact with delinquent 60+ borrowers, communicating and negotiating with borrowers, investors, and real estate agents, via verbal and written means, in an attempt to resolve at-risk mortgages.


  • Handles multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines

  • Analyzes financial statements, tax returns, credit reports, and the value of the collateral in order to determine and recommend the most feasible and appropriate workout to the customer

  • Accurately underwrites the borrower’s income, through the review of paystubs, tax documents, benefit statements, business profit and loss statements, etc.

  • Receive and review loan information

  • Contact borrowers in order to cure delinquency, setup payment arrangements and/or settle accounts

  • Identify and recommend optimal workout strategies based on individual borrower circumstances

  • Identify and recommend legal strategies as necessary

  • Increase frequency of borrower contact based on days since last payment

  • Review accounts in Bankruptcy status; contact the Trustee or the Debtor’s Attorney as appropriate if payments are not made in accordance with the plan


  • Experience in collections and Loss Mitigation, or related mortgage servicing experience preferred

  • Familiarity with tracking databases and the maneuvering around the Internet

  • Familiarity with loan terminology, rights, and processes

  • Excellent work ethic, high productivity, and acute attention to detail

  • Superior verbal communication and negotiation skills

  • Ability to work a PM schedule and flexibility to work weekends a must

  • Applicants being considered for this position should be prepared to obtain a Mortgage Loan Originator License which will be paid for by the company.


  • Competitive pay

  • Monthly bonuses payouts

  • Additional incentives based on business needs

Educational Requirements:

  • High school graduate, college degree preferred but not required

This opening is closed and is no longer accepting applications
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