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Customer Service Representative (Remote)
Summary
Title:Customer Service Representative (Remote)
ID:1706
Department:Customer Service
Location:Phoenix, AZ
Description

Note: This is a virtual work from home position.

Summary:
Remote Customer Service Representatives are seasoned agents whose responsibilities are to be the front line for the company to handle incoming call volume, doing so from their home office.

Responsibilities:

  • Answering inquiries

  • Resolving problems

  • Fulfilling consumer request

  • Maintaining daily team and individual goals

  • Clarifying desired information for consumers questions

  • Escalating unresolved problems

  • Researching and fulfill request by clarifying desired information,

  • Completing transactions (entering payments, task, complaints as needed)

  • Transfer calls as needed

  • Following established policy & procedures

  • Keeping job knowledge updated

  • Key organization skills

  • Accept ownership of all individual actions

  • Team building skills and people skills

  • Good Listener

  • Clear Phone and verbal communication skills

  • Be able to Multi-task

Qualifications/Skills:

  • Must be able to work from their home.

  • 1+ year(s) direct customer service experience

  • Extensive process knowledge

  • Ability to identify process gaps and trends

  • Preferred knowledge of using OnBase

  • Preferred knowledge of processing all types of Correspondence/ACDV’s

  • Flexibility concerning job functions and scheduling

  • Ability to maintain confidential information

  • Ability to use cognitive skills to determine resolutions to customer inquiries

  • Excellent communication skills and ability to work with a diverse team

  • Excellent work ethic and integrity

  • Ability to meet calls per hour, talk time and quality objectives.

  • Detail-oriented, analytical, and extremely organized

  • Ability to work individually with minimal supervision

  • Computer proficient with various MS Office applications and efficient typing skills

  • Must become Company certified in compliance with the FDPCA

Educational Requirements:

  • HS Diploma or equivalent

System Requirements

  • Dedicated and separate high-speed Internet

  • Secure home office free of background noise and other distractions

  • Residence in Phoenix area

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