Job Openings >> Customer Service Representative (Remote)
Customer Service Representative (Remote)
Title:Customer Service Representative (Remote)
Department:Customer Service
Location:Phoenix, AZ

Note: This is a virtual work from home position.

Remote Customer Service Representatives are seasoned agents whose responsibilities are to be the front line for the company to handle incoming call volume, doing so from their home office.


  • Answering inquiries

  • Resolving problems

  • Fulfilling consumer request

  • Maintaining daily team and individual goals

  • Clarifying desired information for consumers questions

  • Escalating unresolved problems

  • Researching and fulfill request by clarifying desired information,

  • Completing transactions (entering payments, task, complaints as needed)

  • Transfer calls as needed

  • Following established policy & procedures

  • Keeping job knowledge updated

  • Key organization skills

  • Accept ownership of all individual actions

  • Team building skills and people skills

  • Good Listener

  • Clear Phone and verbal communication skills

  • Be able to Multi-task


  • Must be able to work from their home.

  • 1+ year(s) direct customer service experience

  • Extensive process knowledge

  • Ability to identify process gaps and trends

  • Preferred knowledge of using OnBase

  • Preferred knowledge of processing all types of Correspondence/ACDV’s

  • Flexibility concerning job functions and scheduling

  • Ability to maintain confidential information

  • Ability to use cognitive skills to determine resolutions to customer inquiries

  • Excellent communication skills and ability to work with a diverse team

  • Excellent work ethic and integrity

  • Ability to meet calls per hour, talk time and quality objectives.

  • Detail-oriented, analytical, and extremely organized

  • Ability to work individually with minimal supervision

  • Computer proficient with various MS Office applications and efficient typing skills

  • Must become Company certified in compliance with the FDPCA

Educational Requirements:

  • HS Diploma or equivalent

System Requirements

  • Dedicated and separate high-speed Internet

  • Secure home office free of background noise and other distractions

  • Residence in Phoenix area

This opening is closed and is no longer accepting applications
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