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Business Communications Specialist
Summary
Title:Business Communications Specialist
ID:1798
Department:Portfolio Management
Location:Greenville, SC
Description

Summary:

This person begins their career with SMS by helping to execute the company’s business-communications strategy, which involves primarily “outward-facing” communications related to such functions as coordinating due-diligence visits from prospective clients and organizing information needed for ratings-agency evaluations. Other functions may include assisting with public relations, developing marketing collateral, maintaining and improving website content, social-media tracking/reporting, and helping to develop homeowner-facing communications. Acting as directed by the Business Communications Manager/Director, the individual uses solid written and visual communication skills, organizational skills, and creativity to help plan, execute, and maintain a wide range of communications projects.

 

Responsibilities:

  • Help plan and coordinate evaluation and/or due-diligence visits by ratings agencies (e.g., S&P, Moody’s, Fitch, etc.) and/or prospective clients. The person will schedule and organize visits, produce meeting agendas and edit PowerPoint presentations, complete RFPs and questionnaires, provide pre- and post-meeting information resources, and more. Goal: Maintain/improve agency ratings and win new business.

  • Help develop/maintain quality marketing/PR documents (fact sheets, company overviews, news releases, etc.).
  • Help maintain corporate master PowerPoint presentation template.

  • Help implement and track results of annual client survey.

  • Track and report on company’s social media presence.

  • Help maintain a high-quality, user-friendly public-facing website

  • Help develop and maintain easy-to-understand homeowner-specific mass communications, including letters, e-mails, texts, promotional “buck slips,” and more.

  • Help develop business-communication resources for other departments (HR, CS, PI, etc.) as time permits.

  • Assist and support Business Communications Manager/Director as needed.

Qualifications/Skills:

  • Demonstrable written and visual business-communication skills, with a portfolio of good-quality work samples.

  • Flexible, teachable, and eager to learn; able to work well in a collaborative/team environment.

  • Understands principles of quality and customer satisfaction.

  • Detail-oriented, with good organizational skills.

  • Fast learner; able to assimilate and implement new ideas; thrives in a fast-paced environment.

  • Experienced with Microsoft Office (including Word, Excel, PowerPoint, Outlook, and Visio), desktop publishing tools (such as Photoshop, InDesign, and Illustrator). Experience with e-mail marketing systems (such as Constant Contact or MailChimp) and online survey solutions (such as SurveyMonkey or SurveyGizmo) a plus.

  • Understands the basics of ergonomic website design; CMS experience a plus.

  • Understands the effective use of social media in “B2B” communications.

  • Able to plan and coordinate meetings with prospects, clients, and ratings agencies.

Educational Requirements:

  • Bachelor’s degree or equivalent and at least 2 years’ professional experience in communications, marketing, or public relations. Degree in communications, marketing, or PR can be substituted for work experience.

This opening is closed and is no longer accepting applications
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