Job Openings >> Business Communications Specialist
Business Communications Specialist
Title:Business Communications Specialist
Department:Portfolio Management
Location:Greenville, SC


This person begins their career with SMS by helping to execute the company’s business-communications strategy, which involves primarily “outward-facing” communications related to such functions as coordinating due-diligence visits from prospective clients and organizing information needed for ratings-agency evaluations. Other functions may include assisting with public relations, developing marketing collateral, maintaining and improving website content, social-media tracking/reporting, and helping to develop homeowner-facing communications. Acting as directed by the Business Communications Manager/Director, the individual uses solid written and visual communication skills, organizational skills, and creativity to help plan, execute, and maintain a wide range of communications projects.



  • Help plan and coordinate evaluation and/or due-diligence visits by ratings agencies (e.g., S&P, Moody’s, Fitch, etc.) and/or prospective clients. The person will schedule and organize visits, produce meeting agendas and edit PowerPoint presentations, complete RFPs and questionnaires, provide pre- and post-meeting information resources, and more. Goal: Maintain/improve agency ratings and win new business.

  • Help develop/maintain quality marketing/PR documents (fact sheets, company overviews, news releases, etc.).
  • Help maintain corporate master PowerPoint presentation template.

  • Help implement and track results of annual client survey.

  • Track and report on company’s social media presence.

  • Help maintain a high-quality, user-friendly public-facing website

  • Help develop and maintain easy-to-understand homeowner-specific mass communications, including letters, e-mails, texts, promotional “buck slips,” and more.

  • Help develop business-communication resources for other departments (HR, CS, PI, etc.) as time permits.

  • Assist and support Business Communications Manager/Director as needed.


  • Demonstrable written and visual business-communication skills, with a portfolio of good-quality work samples.

  • Flexible, teachable, and eager to learn; able to work well in a collaborative/team environment.

  • Understands principles of quality and customer satisfaction.

  • Detail-oriented, with good organizational skills.

  • Fast learner; able to assimilate and implement new ideas; thrives in a fast-paced environment.

  • Experienced with Microsoft Office (including Word, Excel, PowerPoint, Outlook, and Visio), desktop publishing tools (such as Photoshop, InDesign, and Illustrator). Experience with e-mail marketing systems (such as Constant Contact or MailChimp) and online survey solutions (such as SurveyMonkey or SurveyGizmo) a plus.

  • Understands the basics of ergonomic website design; CMS experience a plus.

  • Understands the effective use of social media in “B2B” communications.

  • Able to plan and coordinate meetings with prospects, clients, and ratings agencies.

Educational Requirements:

  • Bachelor’s degree or equivalent and at least 2 years’ professional experience in communications, marketing, or public relations. Degree in communications, marketing, or PR can be substituted for work experience.

This opening is closed and is no longer accepting applications
Powered by ApplicantStack

Shellpoint Mortgage Services is proud to be a part of the Shellpoint LLC family.