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Loss Mitigation Team Lead
Summary
Title:Loss Mitigation Team Lead
ID:1740
Department:Loss Mitigation
Location:Houston, TX
Description

Summary:

Works with the Loss Mitigation team to minimize losses on delinquent mortgages by working according to investor guidelines in an attempt to resolve at-risk mortgages.

 

Responsibilities:

  • Perform workout approvals for multiple Loss Mitigation Teams

  • Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approved a Loss Mitigation Workout

  • Undertakes special projects related to departmental activities and performs other duties as assigned

  • Accurately underwrites the borrower’s income, through the review of paystubs, tax documents, benefit statements, business profit and loss statements, etc.

  • Addresses any borrower question or concern. Handles escalated files appropriately by providing an articulate and complete response

  • Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements

  • Performs live and recorded call monitoring and provides immediate feedback as needed

  • Ensures compliance with company policies and procedures

  • Performs other duties as assigned

Qualifications/Skills:

  • Minimum 3+ years of Loss Mitigation, collections or related mortgage servicing experience

  • Proficient in Microsoft Word and Excel.

  • Excellence in consulting and advising customers via telephone and written communication

  • Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies

  • Demonstrated strong skill set for organization and attention to detail

  • Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines

  • Excellence in consulting and advising customers via telephone and written communication

  • Self-Motivated. Ability to work independently with minimal supervision

  • Strong analytical, problem solving and mathematical skills to be used to improve team’s performance

  • Ability to work overtime as needed

  • Understanding of mortgage lending and servicing

Educational Requirements:

  • High School Diploma required, college degree preferred but not required

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