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Collections Supervisor (PM)
Summary
Title:Collections Supervisor (PM)
ID:1719
Department:Collections
Location:Houston, TX
Description
Hours:

2:00 pm- 11:00 pm Monday- Thursday

12:00 pm- 9:00 pm Fridays

10:00 am- 2:00 pm 2 Saturdays a month

3:00 pm-8:00 pm one Sunday, every other month



Summary: 
The Supervisor (Performing Secured Collections) is a seasoned collections representative with prior management and mortgage experience.  This individual will be responsible for the Performing Mortgage Secured Collections.
 
Responsibilities:
  • Responsible for maintaining a staff
  • Provide guidance and leadership and mentor personnel to develop and reinforce skills and effectiveness.
  • Monitor inbound call production and performance results.
  • Ensure rep’s stay within defined production expectations (e.g., inbound call loop, etc…).  Correct errant activity and when appropriate provide feedback.
  • Track daily results of work efforts to assure required levels of production and efficiency are achieved
  • Resolve Human Resources issues as necessary
  • Assist audit department by doing random sample audits of account records
  • Supplement the efforts of our Audit Personnel by randomly monitoring some live calls.
  • Monitor auto-dialer campaigns and collector’s manual calling efforts. 
  • This individual must be flex-able and able to work different hours/shifts if needed.
  • Must be a good motivator, self-driven to willing to do what it takes to “get the job done”.
Qualifications/Skills:
  • 5+ years’ experience in finance, collections, customer service, or a related industry
  • Previous management experience or current participant in our internal “managing for success” class.
  • Managerial skills including strong organizational, communication, and leadership skills
  • Ability to train and motivate employees
  • Ability to manage data in order to maximize work efforts
  • Excellent overall computer skills
  • Short learning curve
 Educational Requirements: 
  • College degree preferred but not required

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