Job Openings >> In-Line Foreclosure Quality Assurance Specialist
In-Line Foreclosure Quality Assurance Specialist
Title:In-Line Foreclosure Quality Assurance Specialist
Location:Greenville, SC


This position provides quality control, audit oversight and risk identification for the functions performed within the Foreclosure department of Shellpoint. The auditor will work closely with the functional area managers.



  • Assist in identifying operational risks and escalating issues to management.

  • Performs reviews of proposed judgment orders pre-filing to ensure accuracy and compliance to state and client regulations.

  • Performs reviews of other foreclosure related documents to ensure accuracy as needed

  • Regularly enters file level attorney firm discrepancies errors are identified and reviews monthly firm scorecards of highest error rate firms

  • Work with Attorney Network department to develop Performance Improvement Plans when firm quality issues are identified

  • Recommend procedural changes and/or policy updates

  • Identifies trends and potential training opportunities based on quality control oversight

  • Researches and review accounts, items, or processes

  • Quality Assurance liaison with functional areas

  • Provides on-site expertise to assist staff with foreclosure processing and document related questions specific to the quality oversight review

  • Reviews and identifies areas of opportunity from trends in QA analysis, provides information to management on root cause analysis and trends

  • Assist with generation of error reports and monthly reporting of QA key performance indicators

  • Complete monthly work flow audits

  • Maintain and improve quality results by following standards, identifying and recommending areas of improvement or additional oversight

  • Compiles daily, weekly and monthly loan level quality review results and trending

  • Participates in special projects for the department as assigned


  • Detail oriented, excellent organizational skills and ability to handle multiple tasks

  • Able to effectively interact with managers and members of the functional areas including but not limited to Foreclosure and compliance.

  • A self-motivated work style and a strong desire to exceed expectations

  • Excellent written and verbal communication skills

  • Able to work with minimal supervision

  • Ability to meet timelines

  • Must possess excellent attention to detail and problem-solving skills

  • Knowledge of BKS, PACER, NDC, ILS, DMS

  • Above average skills in quality and production rates

  • Average MS Excel skills are required

Educational Requirements:

  • College degree or a combination of some college and relevant experience.

This opening is closed and is no longer accepting applications
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