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Manager Secured Performing Collections
Summary
Title:Manager Secured Performing Collections
ID:1725
Department:Collections
Location:Greenville, SC
Description

Hours:

8:00 am - 5:00 pm, Monday - Friday

10:00 am- 2:00 pm 2 Saturdays a month
3:00 pm-8:00 pm one Sunday, every other month

Summary:

 

Directly assists the Director in the daily operations and makes sure the assets under their leadership perform to acceptable levels set forth by upper management.

 

Responsibilities:

 

  • Provide guidance and leadership for supervisors, team leaders and team members company-wide.

  • Directly manage Performing Collections (current to 60 DPD) (possibly in either Greenville SC and/or Houston TX)

  • Develop, lead, and mentor all team members and supervisors to reinforce skills and increase department effectiveness.

  • Review daily production and performance results and address successes and failures.

  • Set daily and monthly goals for teams and for the individual team members.

  • Manage the performing loan delinquency, roll rates and collection efforts to achieve desired results set forth by management

  • Assist in developing and managing dialer campaigns tailored to the characteristics of each portfolio.

  • Track results of work efforts to assure desired levels of production and efficiency are achieved.

  • Adjust strategies where required to account for delinquency trending and/or for new portfolio acquisition.

  • Monitor account levels and determine when additional employees are needed to meet appropriate goals.

  • Manage fixed and variable collection costs. Interview and hire potential team leader and supervisor collection candidates.

  • Assist in streamlining processes to improve efficiencies across the company.

  • Maintain roll rates as designated by client

  • Develop and ensure team members are following QA guidelines as required by regulatory agencies.

  • Monitor any payment methods (including ACH, biweekly etc) to ensure payments are posting correctly.

     

     

Qualifications/Skills:

 

  • 5+ years’ experience in collections, finance, or related industry with 5 years of direct employee supervisory experience.

  • General management skills required including strong organizational, communication, and leadership skills, preferably in a production environment.

  • Experience in a call center environment, inbound and outbound preferred.

  • Ability to train and motivate employees.

  • Strong excel and computer related skills required.

  • Able to work with deadlines and complete projects on time.

  • Strong conflict resolution skills.

  • Proficiency in data management.

  • Familiarity with the compliance requirements of FDCPA.

  • Moderate analytical skills.

 

Educational Requirements:

 

  • High school graduate, college degree preferred but not required

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