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Collections Representative (PM)
Summary
Title:Collections Representative (PM)
ID:1926
Department:Collections
Location:Houston, TX
Description

Monday - Thursday 2:00 pm – 11:00 pm, 12:00 pm - 9:00 pm, Fridays
Rotating Weekends

Summary:

A Performing Loan Representative is a seasoned collector who is responsible for initial collections on new portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy.

Responsibilities:

  • Receive and review loan information

  • Contact borrowers in order to cure delinquency, setup payment arrangements and/or settle accounts through the use of manual calls and an automated dialer

  • Identify and recommend optimal workout strategies based on individual borrower circumstances

  • Identify and recommend assistance strategies as necessary

  • Increase frequency of borrower contact based on days since last payment

 

Qualifications/Skills:

 

  • Experience in collections preferred but not required

  • Familiarity with maneuvering around the Internet through various skip tracing sites

  • Familiarity with loan terminology, rights, and processes

  • Excellent work ethic, high productivity, and acute attention to detail

  • Superior verbal communication and negotiation skills

  • Flexibility to work weekends a must

     

    Compensation/Bonus/Incentives:

  • Competitive pay

  • Monthly bonuses payouts

  • Additional incentives based on business needs

     

    Educational Requirements:

     

  • High school graduate, college degree preferred but not required

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