Job Openings >> Special Loans & Servicing Operations Analyst
Special Loans & Servicing Operations Analyst
Title:Special Loans & Servicing Operations Analyst
Department:Servicing Operations
Location:Greenville, SC

The Special Loans and Servicing Operations Department administers the complicated details of non-fixed rate loan products such as adjustable rate mortgages (ARMs), Daily Simple Interest (DSI) loans, Balloon loans, and modifications, among others. Special Loans / Servicing Operations Analysts support the Servicing Operations Department to ensure efficient and timely completion of departmental tasks and goals. The Analyst must be detail-oriented and able to work under pressure on a variety of tasks, including research and resolution of escalated/priority requests and project tasks, under the supervision of the Servicing Operations Manager.



  • Researches servicing histories and setup of ARM, DSI, and modified loans, collects supporting documentation, and assists in preparing audit responses; analyzes exception reports and clears exceptions by researching and correcting errors

  • Monitors the status of ARM loans; assists in resolving servicing transfer/loan setup issues; researches ARM loan payment histories;

  • Audits ARM Change Notifications prior to mailing;

  • Reviews and processes modification requests;

  • Conducts special projects as assigned by Special Loans Managements;

  • Calculate loan amortizations to correct posting errors by Shellpoint or previous servicers;

  • Update loans through adjustments and payment reapplications to reflect the proper accounting of all payments made per department requests;

  • Supports management in achieving goals and improving the efficiency/productivity of the department; and,

  • Completes miscellaneous tasks as necessary or required.


  • Proficient working knowledge of Microsoft Outlook, Word, and Excel.

  • Strong knowledge of mortgage documents, security instruments, and modification documents.

  • Strong verbal and written communication skills.

Educational Requirements:

  • Bachelors Degree or equivalent work experience in the mortgage industry.

This opening is closed and is no longer accepting applications
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