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Quality Assurance Specialist
Summary
Title:Quality Assurance Specialist
ID:1978
Department:Compliance
Location:Houston, TX
Description

Summary:

 

This position provides quality assurance reviews, conduct process audits and provides risk identification for the functions performed within Shellpoint. The Specialist will work closely with the functional area managers to provide preventative and detective measures that increase the overall compliance of Shellpoint.

 

Responsibilities:

  • Assist in identifying operational risks and escalating issues to management.

  • Review of populations for audits and review populations prior to providing to ensure populations are accurate

  • Recommend procedural changes and/or policy updates

  • Researches and review accounts, items, or processes selected for audit

  • Quality Assurance liaison with functional areas

  • Use audit tool, project spreadsheets and databases to maintain detailed audit records

  • Review and assist with generation of dispute and error reports

  • Complete monthly work flow audits

  • Monitor and make recommendations for smoke detector reports

  • Undertake special projects related to departmental activities and perform other duties as assigned

 

Qualifications/Skills:

  • Detail oriented, excellent organizational skills and ability to handle multiple tasks

  • Able to effectively interact with managers and members of the functional areas including but not limited loss mitigation, foreclosure and bankruptcy.

  • A self-motivated work style and a strong desire to exceed expectations

  • Excellent written and verbal communication skills

  • Able to work with minimal supervision

  • Ability to meet timelines

  • Knowledge of BKS, PACER, NDC, ILS, DMS

  • Extensive knowledge of secured and unsecured Bankruptcy,

  • Above average skills in quality and production rates

  • Average MS Excel skills are required

     

Educational Requirements:

 

College degree or a combination of some college and relevant experience.

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