Job Openings >> 2nd Lien Collections Representative
2nd Lien Collections Representative
Title:2nd Lien Collections Representative
Location:Houston, TX

Hours: Mon-Thurs 2:00 pm -11:00 pm, Friday 12:00 pm -9:00 pm
Rotating Weekends


A 2nd lien collector is responsible for initial collections on portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy.


  • Receive and review loan information on 1 to 180+ delinquent 2nd lien accounts.

  • Contact borrowers in order to cure delinquency, set up payment arrangements, review borrower’s response packages for modifications, repayment plans or settle accounts, analyzes financial statements, tax returns, credit reports and the values of the collateral in order to determine and recommend the most feasible and appropriate workout to the customer.

  • Accurately underwrites the borrower’s income through the review of paystubs, tax documents, benefit statements, business profit and loss statements, etc.

  • Identify and recommend optimal workout strategies based on individual borrower circumstances

  • Identify and recommend legal strategies as necessary

  • Increase frequency of borrower contact based on days since last payment


  • 1-2+ years of experience within collections and loss mitigation

  • Familiarity with tracking databases and the maneuvering around the Internet

  • Familiarity with loan terminology, rights, and processes

  • Excellent work ethic, high productivity, and acute attention to detail

  • Short learning curve to assimilate new skills and tasks

  • Superior verbal communication and negotiation skills


Educational Requirements:

High school graduate, college degree preferred but not required

This opening is closed and is no longer accepting applications
Powered by ApplicantStack

Shellpoint Mortgage Services is proud to be a part of the Shellpoint LLC family.