Job Openings >> Loss Mitigation Specialist
Loss Mitigation Specialist
Title:Loss Mitigation Specialist
Department:Loss Mitigation
Location:Houston, TX

Who we are:

Shellpoint Mortgage Servicing is one of America’s “Top 20” non-bank servicers of residential mortgage loans, and our nearly 1,000 associates work out of our offices in Greenville, SC and Houston, TX. Our only business is mortgage servicing; that is, we manage (or “service”) mortgage loans after they’re originated by lenders.

What we believe in:

Our mission is to deliver best-in-class portfolio performance for our clients. We achieve that goal by providing all homeowners with an excellent customer experience; and by delivering exceptional, value-added special servicing for credit-sensitive portfolios.

Transferrable skills & Related jobs:

  • Ability to deliver prepared sales talks (Telephone Sales)

  • Promote sales and negotiate terms (Real Estate Agent)

  • Ability to speak with a customer about the sale of a product (Sales Representative)


The Loss Mitigation Specialist I will be responsible for establishing contact, communicating and negotiating with borrowers, investors, title companies, vendors and real estate agents, via verbal and written means, in an attempt to resolve at-risk mortgages.


  • Handles multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines

  • Keeps servicing files up-to-date so borrowers can receive the best assistance

  • Minimizes loss due to foreclosure through the use of liquidation based loss mitigation options, such as pre-foreclosure sales and Deeds-in-Lieu of Foreclosure.

  • Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the property.

  • Reviews title searches to ensure that no title issues threaten the standing of our investor’s lien on the property

  • Makes calls to borrowers, borrowers’ authorized representatives, and brokers

  • Analyzes financial statements, tax returns, credit reports, and the value of the collateral in order to determine and recommend the most feasible and appropriate workout to the customer

  • Accurately underwrites the borrower’s income, through the review of paystubs, tax documents, benefit statements, business profit and loss statements, etc.

  • Addresses any borrower or third-party question or concern. Handles escalated files appropriately by providing an articulate and complete response

  • Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements

  • Certifies that all required actions have taken place prior to completing a foreclosure sale

  • Ensures compliance with company policies and procedures

  • Performs other duties as assigned


  • Preferred experience in mortgage servicing

  • Proficient in Microsoft Word and Excel.

  • Excellence in consulting and advising customers via telephone and written communication

  • Applicants being considered for a Loss Mitigation Specialist III role should be prepared to obtain a Mortgage Loan Originator License which will be paid for by the company.

Educational Requirements:

  • High School Diploma required, college degree preferred

This opening is closed and is no longer accepting applications
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Shellpoint Mortgage Services is proud to be a part of the Shellpoint LLC family.