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Litigation/Mediation Coordinator
Summary
Title:Litigation/Mediation Coordinator
ID:1749
Department:Foreclosure
Location:Greenville, SC
Description
Summary:

The individual is a reliable point of contact for the mediation and foreclosure law firms.  Manages and monitors all mediation related DMM portal request.  Tracks both mediation and foreclosure volumes for reporting.  Monitor and process all email in the mediation inbox.  Streamline the mediation and foreclosure trial process ensuring no trial and mediation overlap. The individual will share responsibility for maintaining the Attorney Network share point site with other coordinators. Works closely with the Attorney Network Manager to ensure all required documentation is in place for each firm in the Network as well as responding to questions from the firms with regard to SMS’s firm processes.

Responsibilities:
  • Streamline both the mediation process and foreclosure trial process.
  • Monitor and respond to email in the mediation inbox.
  • Monitor and manage all mediation related DMM Portal requests.
  • Follow-up/Investigate any reoccurring mediation to ensure the necessity.
  • Become a reliable point of contact for both our mediation and foreclosure law firms.
  • Give each request proper attention and research to ensure no trial and mediation overlap
  • Create tracking for both mediation volume and foreclosure volume.
  • Assist in the travel arrangements for both trials and in-person mediations to ensure the absence of wasted funds.
  • Works closely with the Attorney Network Manager in providing support for the Network’s SharePoint site.
  • Produces and delivers monthly scorecards to all firms in the Attorney Network.
  • Receives appeals from the firms in the Attorney Network and stores them in the appropriate folders on the SharePoint site. Also assists Attorney Network Manager with responses to the appeals.
  • Assists the Attorney Network Manager with the off-boarding process of Firms.
  • Updates and maintains Attorney Firms names and email addresses.
  • Handles requests for information from the Attorney Firms.
  • Ensures that all of the required contractual agreements are completed annually by the Attorney Firms and in their appropriate space on the SharePoint site.
  • Coordinate training sessions that the Firms will provide to both the Foreclosure and Bankruptcy departments.
Qualifications/Skills:
  • Foreclosure and Legal experience is a plus.
  • Strong organizational and communication skills required.
  • Advanced project management skills.
  • Must be flexible to changing priorities, project scopes, and deadlines.
  • Highly proficient in MS Office package, including Excel, PowerPoint and Visio.
  • Excellent technical skills.
  • SharePoint design would be a plus.
Educational Requirements:
  • Bachelor’s degree preferred. Equivalent experience will be considered.

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