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Quality Assurance Specialist II
Summary
Title:Quality Assurance Specialist II
ID:1817
Department:Compliance
Location:Houston, TX
Description
Summary:
This position provides quality control, audit oversight and risk identification for the functions performed within Special Servicing division of Shellpoint. The auditor will work closely with the functional area managers.

Responsibilities:
Assist in identifying operational risks and escalating issues to management.
Recommend procedural changes and/or policy updates
Researches and review accounts, items, or processes selected for audit
Quality Assurance liaison with functional areas
Use spreadsheets and databases to maintain detailed audit records
Assist with generation of error reports
Complete monthly work flow audits
Monitor and make recommendations for smoke detector reports

Qualifications/Skills:
Detail oriented, excellent organizational skills and ability to handle multiple tasks
Able to effectively interact with managers and members of the functional areas including but not limited to Secured and Unsecured Bankruptcy.
A self-motivated work style and a strong desire to exceed expectations
Excellent written and verbal communication skills
Able to work with minimal supervision
Ability to meet timelines
Knowledge of BKS, PACER, NDC, ILS, DMS
Extensive knowledge of secured and unsecured Bankruptcy,
Above average skills in quality and production rates
Average MS Excel skills are required

Educational Requirements:
College degree or a combination of some college and relevant experience.

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