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File Specialist
Summary
Title:File Specialist
ID:1701
Department:Loan Administration
Location:Greenville, SC
Description

Summary:

The Document Curative (DC) File Specialist is responsible for receiving, cataloging and shipping requested collateral and/or servicing documentation or full physical files to 3rd party firms, 3rd party document custodians, and/or 3rd party vendors.

 

Responsibilities:

  • Update and maintain real-time inventory of received physical collateral and servicing files.

  • Update and maintain real-time inventory of images of documents contained within the physical collateral and servicing files received.

  • Identify, process, catalog/inventory and prepare shipments of any requested documents (Assignments of Mortgage, Release of Liens, Allonges, Lost Note Affidavits, Lost Mortgage Affidavits, etc.) or full collateral/servicing files for loans serviced by Shellpoint Mortgage Servicing with various levels of complexity.

  • Ensure requested collateral files and/or specific documents are accurately processed within the inventory system within predefined SLAs.

  • Address inquiries from vendors, investors, Portfolio Managers, etc. professionally and in a timely fashion.

  • Review daily workflow, task queue and exception reports to ensure completion of assigned duties within specific SLAs.

  • Update and annotate all actions/follow-ups processed on loans in all appropriate systems.

  • Review and process exception reporting at various stages of the inventory and check-in/check-out process.

  • Complete monthly inventory audits with custodians, file centers and the onsite file room.

Qualifications/Skills:

  • Basic understanding of the mortgage servicing industry and corresponding documentation – Loss Mitigation, Bankruptcy, Foreclosure, and REO (Real Estate Owned)

  • Ability to handle confidential material in a professional, ethical manner.

  • Strong interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc.

  • Professional communication skills – written & verbal

  • Strong time management skills & ability to respond to vendor/inter-departmental requests in a timely fashion.

  • Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards.

  • Proficient knowledge of MS Office: Word, Excel & Outlook

Educational Requirements:

  • Associates or Bachelor’s Degree preferred or relevant business experience in mortgage administration and document management.

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