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Loss Mitigation Manager
Summary
Title:Loss Mitigation Manager
ID:1940
Department:Loss Mitigation
Location:Greenville, SC
Description
Summary:
The Loss Mitigation Manager oversees the day to day operation of the department and takes responsibility for producing high volume and high quality work while adhering to investor guidelines.
 
Responsibilities:
  • Oversees the day-to-day tasks and performance of Loss Mitigation
  • Acts as a liaison with other departments to foster efficiency and high quality output.
  • Undertakes special projects related to departmental activities and performs other duties as assigned.
  • Ensure compliance with all Investor guidelines and quality controls are in place to protect Shellpoint and its clients
  • Provide positive leadership and coaching, including performance measurements, appraisals and other actions impacting employee job related functions
  • Evaluates job performance continually and provides on-going coaching
  • Maintains, update and create process and procedure documentation for the Loss Mitigation team.
  • Prepare weekly/monthly reports and monitor time frames and work performance
  • Directs change within the department. Promotes an attitude of optimism and progress.
  • Prepares and presents workflow and results to Senior Management and clients as needed
  • Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs.
  • Ensure department policies and procedures are maintained and timely updates are submitted. Continually review and refine processes to ensure efficiency and accuracy
  • Provide positive leadership and coaching, including performance measurements, appraisals and other actions impacting employee job related functions.
Qualifications/Skills:
  • Minimum of 1 year of Loss Mitigation experience
  • Minimum of 3-5 years supervisory experience
  • Proficient in Microsoft Word and Excel.
  • Proficiency in SQL a plus.
  • Excellence in consulting and advising customers via telephone and written communication.
  • Understanding of collections. Foreclosure, bankruptcy and REO experience preferred.
  • Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate a pre-foreclosure remedies.
  • Demonstrated strong skill set for organization and attention to detail.
  • Self-Motivated. Ability to work independently with minimal supervision.
  • Strong analytical, problem solving and mathematical skills to be used in financial counseling and evaluation and interpretation of complex information.
  • Ability to work overtime as needed.
  • Understanding of mortgage lending and servicing, particularly late stage collections, modifications and short sales.
  • Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines.
 
Educational Requirements:
  • High School Diploma required, college degree preferred but not required
 
  

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