Job Openings >> Customer Service Representative (PM)
Customer Service Representative (PM)
Title:Customer Service Representative (PM)
Department:Customer Service
Location:Houston, TX
Monday - Friday 12:00 pm- 9:00 pm
Rotating Weekends

Customer Service Representatives are seasoned agents whose responsibilities are to be the front line for the company to handle all incoming call volume.
  • Answering inquiries
  • Resolving problems
  • Fulfilling consumer request
  • Maintaining daily team and individual goals
  • Clarifying desired information for consumers questions
  • Escalating unresolved problems
  • Researching and fulfill request by clarifying desired information,
  • Completing transactions (entering payments, task, complaints as needed)
  • Transfer calls as needed
  • Following established policy & procedures
  • Keeping job knowledge updated
  • Key organization  skills
  • Accept ownership of all individual actions
  • Team building skills and people skills
  • Good Listener
  • Clear Phone and verbal communication skills
  • Be able to Multi-task
  • 1+ year(s) direct customer service experience
  • Extensive process knowledge
  • Ability to identify process gaps and trends
  • Preferred knowledge of using OnBase
  • Preferred knowledge of processing all types of Correspondence/ACDV’s
  • Flexibility concerning job functions and scheduling
  • Ability to maintain confidential information
  • Ability to use cognitive skills to determine resolutions to customer inquiries
  • Excellent communication skills and ability to work with a diverse team
  • Excellent work ethic and integrity
  • Detail-oriented, analytical, and extremely organized
  • Ability to work individually with minimal supervision
  • Computer proficient with various MS Office applications and efficient typing skills
  • Must become Company certified in compliance with the FDPCA                                                             
Educational Requirements: 
  • HS Diploma or equivalent

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