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Customer Services Representative (PM)
Summary
Title:Customer Services Representative (PM)
ID:1876
Department:Customer Service
Location:Houston, TX
Description

Hours: 12 pm- 9 pm, Monday- Friday
Rotating Weekends

Summary:

We are seeking high energy, reliable professionals to join our Customer Solutions team. Successful candidates will be responsible answering incoming calls from our homeowners, working with them on solutions that best meet their needs, and using problem solving skills that best fit the task at hand. Our Customer Solutions team is the face of our organization and we are interested in hiring individuals that are fully committed to providing exceptional customer service.

Responsibilities:

  • Answering inquiries from customers regarding their home loans

  • Provide solutions to questions that satisfies both our customers and Shellpoint

  • Identifying customer needs and providing information that meets the homeowner’s expectations

  • Provides ‘best in class’ customer service during every interaction with our homeowners

  • Maintaining set performance goals

  • Researching and fulfilling requests from callers

  • Completing transactions initiated by customer

  • Participate in continuous training to ensure you are updated on policies and procedures

  • Represent Shellpoint in a positive and professional manner

Qualifications/Skills:

  • 1+ year(s) direct customer service experience

  • Excellent communication skills and ability to work with a diverse team

  • Ability to multi-task

  • Ability to identify process gaps and trends

  • Preferred knowledge of using OnBase

  • Flexibility concerning job functions and scheduling

  • Ability to maintain confidential information

  • Ability to use cognitive skills to determine resolutions to customer inquiries

  • Excellent work ethic and integrity

  • Detail-oriented, analytical, and extremely organized

  • Ability to work individually with minimal supervision

  • Computer proficient with various MS Office applications and efficient typing skills

  • Must become Company certified in compliance with the FDPCA

Educational Requirements:

  • HS Diploma or equivalent

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